Placing an Order Phone: 1300 443 727 or 02 9755 1933 Fax: 02 9725 7026 Email: sales@herbalextracts.com.au Office Hours 9.00am to 4.30pm Monday to Friday. Terms 14 days nett from invoice date. Service Normally orders leave the office on the day of receipt. Naturally, orders going out by courier would have to be placed one hour before the courier leaves at approximately 10am or 2pm. Freight Orders over $300 will be freight free. Orders under $300 will be charged: $8.80 Sydney Metro $11.00 Sydney Fringe (Newcastle, Wollongong & Blue Mountains) $16.50 NSW Country & Interstate $22.00 Tasmania & Western Australia Out Of Stock Items Our aim is to fulfil orders on the day they are received. We prefer not to back order as this usually increases your freight charges and it is best to include the out of stock item with your next order. Stock Returns Due to Commonwealth and State legislation we cannot accept any items for return for the purpose of gaining a refund or credit. Please ensure that you are ordering your needs. Price Changes Prices are subject to change without notice due to the fluctuating cost of dried herbs. Overdue Accounts We cannot extend credit beyond 14 days. Please understand that we cannot process orders if accounts are overdue. Payments NEW CUSTOMERS are required to pay fully in advance for their first order. We accept payment by cheque, Bankcard, Mastercard, Visa, American Express, Diners Club or Direct Deposit. Please ask about opening an account. ACCOUNT CUSTOMERS are required to make payment within 14 days of invoice date. Cheques, Bankcard, Mastercard, Visa, American Express, Diners Club and Direct Deposits are accepted. Please Note: You are required to supply us with a copy of your certificate under Schedule 1 of T.G.A. Regulations.